collage of food products

FAQ’s Cakes & Confections

FAQ - CakesFirst time ordering a custom cakes, no worries?   Order cakes regularly, this one is special and you have questions!  Here are some of our frequently asked questions from clients that order from us.  If you require addition information on your custom cake order please feel free to contact us.

Are you YorkSafe Approved?

You bet! We are a legal, licensed, and health inspected business. We work out of a commercially inspected kitchen and meet all YorkSafe regulations.

Can you accommodate my ALLERGIES?

While we are able to accommodate food preferences such as vegan, keto, and gluten-free diets as well as allergies, we cannot guarantee 100% allergen free products. We do take all reasonable precautions to try to prevent cross-contamination.

We quickly realized that our specialty is catering to food intolerances and allergies. We understand how hard it is to find delicious meals that fit your dietary requirements. Catering to those with celiac disease and specializing in dairy free, keto, vegan and more, you can trust us to put your health first!

For allergy friendly orders, we do a double wash down of equipment and surfaces, line all pans, and use only closed packaged ingredients to minimize risk of allergen contamination.

How far in advance should I place my order?

For Weddings:

Only a limited number of weddings cakes are accepted per weekend.  Therefore, we recommend contacting us 8-12 months in advance, and longer is ideal. We can accommodate weddings less than 8 months away, however dates may be limited.

For birthdays, corporate, and regular orders.

We often are able to accommodate last minute orders however, it is best to give us as much notice as possible. We recommend at least 2-3 weeks in advance of your event date and longer is ideal

What is required to secure my date?

To confirm your booking, we require a 50% non refundable deposit. All cakes that are $200 or less, we require pre-payment.  The balance is due the week prior to the event date.

Want to secure your date without finalizing your order? We allow for a date reservation fee of $50.00. Your order must be finalized one month prior to the date. The reservation fee is non-refundable, however it is deducted from the overall cost of your order.

What if I need to cancel or reschedule due to Covid-19

Changes and cancellations to orders are accepted until 7 days prior to scheduled pick up time. No refunds will be provided for any payments made on the order no matter the amount – if canceled at least 7 days in advance we will be happy to transfer any payment made on that order to another order within 1 year*. We will provide no other refunds regardless the circumstances. You will be required to pay the full amount if the order is cancelled with less notice. 

*Due to event restrictions surrounding the COVID-19 Pandemic, we are allowing for a full value transfer to a date within one year of the original event date.

I’m not sure what I’m looking for, are you able to guide me?

Absolutely! We love being creative. Send us a quote request with a little guidance on serving quantity, date and theme and we can put together a design to meet your budget.

Do you offer delivery and setup?

We not only offer delivery & setup, we highly recommend it for our tiered cakes!

We’ve got you covered for all occasions. Our team will go to site and setup your desserts, whether that be cake, cookies or the full spread. We even offer stand rentals.

What flavours are your cakes?

We offer a great selection of standard  and premium flavours, however, we always welcome new ideas and custom requests. Visit our cakes and cupcakes page to learn more

Popular Selections for cakes and cupcakes

Death by chocolate: Rich Dark chocolate cakes with dark chocolate fudge frosting.

The Sour Puss:   Looking for something a little different? Love Lemon? Will not disappoint, vanilla cake with a lemon curd filling and a meringue frosting

PB&J Peanut butter cake: filled with homemade strawberry jam, topped with a smooth peanut butter frosting with a drizzle  of strawberry jam. If you love PB&J, you’ll love it

The Hazelnut:  My guilty pleasure,  delicious chocolate cake, filled with a chocolate-hazelnut ganache, covered in milk chocolate ganache and topped with salted caramel. Chocolate, hazelnuts, and salted caramel, a match made in cake heaven.

Peanut Butter Cup: Moist vanilla sponge cake, with a smooth peanut butter frosting and a drizzle of chocolate ganache topped with a peanut butter cup.

Spunky Monkey: Moist & airy banana cake, peanut butter frosting with topped with roasted bananas

Strawberries and cream: Vanilla sponge cake with a strawberry and cream filling.  We frost the cake with a luscious whipped cream frosting.

Prefer to customize your own Cakes? No problem, please choose from our wide selection of cakes or cupcakes.

 

How do gift certificates work?

Any Gift Certificates being redeemed will only be honoured if the pickup date is within the expiry period of the voucher. Any Gift Certificate being redeemed must be disclosed prior to placing the order.

The Certificate must be presented prior to ordering and must be returned upon picking up your order, otherwise the items cannot leave the premise.

How do you handle disputes/grievances?

Limit of Liability

We at Yummy Mummy’s Kitchen, strive to address any and all issues our customers have and make things right for them. 

Should you not be satisfied and have a complaint, you must notify us in writing or via phone call immediately (within 24 hours).  The product must be returned for inspection to Yummy Mummy’s Kitchen, should you have an issue with taste, texture or otherwise.

  • All food sales are final. All payments are non-refundable. Any compensation provided in response to a dispute or grievance will be in the form of credit only.  

Damage

It is the responsibility of the customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer has accepted the item as is, and is responsible to ensure that it gets to its destination safely and is stored as per instructions from Yummy Mummy’s Kitchen to achieve best results for taste and quality and to avoid any damage.

Other considerations are:

Third Party Pickup

  1. If a third party will be collecting the “product(s)” on the Customer’s behalf, this party will be given all appropriate information that would have been given to the customer. Same conditions apply as if customer were to collect themselves.

 

Are there minimum quantities required?

Yes, because ordered items are baked on-demand, we have minimums on the following categories:

Minimum of 36-48

  • Mini-cupcakes (classic and specialty) (48
  • Cookies (36)

Minimum of 24

  • Regular size cupcakes (classic and specialty)
  • Squares
  • Brownies
  • Blondies

No minimum quantity

  • 6″ Cheesecakes
  • 9″ Cheesecakes
  • Family-sized desserts
  • All custom baked cakes

The cake was wonderful! Very easy company to deal with and a great price too. We were very happy with the design and how it turned out.

Amanda McKenzie, Facebook